RETURN & EXCHANGE

At luminavenus, we want you to be completely satisfied with your Eye-Mask purchase. If for any reason you’re not happy with your order, we offer a 30-day no-hassle return and exchange policy.

Eligibility for Return & Exchange:

  • You can return or exchange items within 30 days from the date of delivery (not purchase, to account for shipping time).
  • The item must with all original tags, labels, and packaging intact (e.g., hygiene stickers on intimates or swimwear must remain unremoved).
  • Proof of purchase (order confirmation email or receipt) is required for all returns and exchanges.

How to Process a Return or Exchange:

  1. Contact our customer service team at luminavenus@outlook.com within 30 days of receiving your order.
  2. Include your order number, the item(s) you wish to return/exchange, and the reason (e.g., wrong size, color doesn’t match photos).
  3. We will respond within 1-2 business days with a return authorization number (RA#) and detailed instructions on how to ship the item back.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective stitching, damaged fabric upon arrival). In such cases, we will provide a prepaid return label.
  • We recommend using a trackable shipping service and keeping the tracking number, as we cannot be held responsible for lost or delayed returns.

Refunds & Exchanges:

  • Refunds: Once we receive the returned item and confirm it meets the eligibility criteria, we will process your refund within 3-5 business days. The refund will be issued to your original payment method, and you’ll receive a confirmation email once completed. Note that banks may take 5-7 additional business days to reflect the refund in your account.
  • Exchanges: If you’re exchanging for a different size, color, or style, we’ll ship the new item once we receive and approve your return. Exchanges are subject to stock availability; if the item is out of stock, we’ll offer a full refund instead.

We strive to make your shopping experience with us as smooth as possible. If you have any questions or need further assistance with returns or exchanges, feel free to reach out to our customer support team at any time!

1. Information We Collect

At luminavenus, we collect two types of information from you. Personal Information includes details such as your name, email address, shipping and billing addresses, and payment information when you place an order on our Shopify store. For clothing purchases, this may also include size preferences or custom fit details you provide during checkout (e.g., measurements for tailored items).


We also collect Non-Personal Information, like your IP address, browser type, the pages you visit on our site, and product categories you browse (e.g., dresses, outerwear). This non-personal data helps us understand how customers interact with our clothing catalog, enabling us to improve user experience—such as refining size guides or highlighting popular styles.

2. How We Use Your Information

  • Order Processing: Your personal information is used to process and fulfill your orders. We need details like your shipping address to send your purchased clothing (e.g., dresses, tops, accessories) and your payment information to complete the transaction.
  • Communication: We may use your email address to send you order confirmations, shipping updates, and promotional offers (e.g., new collection launches, seasonal sales) if you have opted-in to receive them.
  • Analytics: Non-personal information is used for analytics purposes. We analyze how visitors navigate our site to enhance website functionality (e.g., improving search filters for clothing sizes), optimize product presentation (e.g., highlighting customer-favorite styles), and refine the overall shopping experience.

3. Information Sharing

  • Third-Party Service Providers: We may share your information with third-party service providers who assist us in running our business, such as payment processors (to handle transactions), shipping carriers (to deliver your clothing orders), and marketing platforms (to send personalized offers based on your browsing history, if you’ve opted in). These providers are contractually obligated to keep your information secure and use it only for the purposes we specify.
  • Legal Requirements: We will disclose your information if required by law, such as in response to a subpoena or court order.

4. Data Security

We take the security of your information seriously. luminavenus implements a variety of security measures, including secure socket layer (SSL) encryption for all data transmissions, to protect your personal and non-personal information from unauthorized access, disclosure, or alteration. This is especially important for sensitive details like payment information and size preferences you share when ordering clothing. Our employees are also trained on data security best practices to ensure your information remains protected.

5. Your Rights

  • Access: You have the right to access the personal information we hold about you, including your order history, saved addresses, and size preferences. If you would like to view or obtain a copy of your data, please contact us at luminavenus@outlook.com.
  • Correction: If any of your personal information is inaccurate or incomplete (e.g., an outdated shipping address or incorrect saved size), you can request that we correct or update it.
  • Deletion: You can ask us to delete your personal information, subject to certain legal requirements (e.g., retaining order records for tax purposes).
  • Opt-out: You can opt-out of receiving promotional emails from us at any time by clicking the unsubscribe link at the bottom of our emails. This will not affect order-related communications (e.g., shipping updates for your clothing purchase).

6. Changes to this Privacy Statement

We may update this privacy statement from time to time to reflect changes in our data practices or legal requirements (e.g., new regulations related to clothing e-commerce). We will notify you of any material changes by posting the updated statement on our website and, if appropriate, by sending an email to the address associated with your account.


By using our luminavenus Shopify store, you consent to the collection, use, and sharing of your information as described in this privacy statement. If you have any questions or concerns about our privacy practices, please contact us at luminavenus@outlook.com.