RETURN & EXCHANGE

At luminavenus, we want you to be completely satisfied with your Eye-Mask purchase. If for any reason you’re not happy with your order, we offer a 30-day no-hassle return and exchange policy.

Eligibility for Return & Exchange:

You can return or exchange items within 30 days from the date of delivery (not purchase, to account for shipping time).
The item must with all original tags, labels, and packaging intact (e.g., hygiene stickers on intimates or swimwear must remain unremoved).
Proof of purchase (order confirmation email or receipt) is required for all returns and exchanges.

How to Process a Return or Exchange:

Contact our customer service team at luminavenus@outlook.com within 30 days of receiving your order.
Include your order number, the item(s) you wish to return/exchange, and the reason (e.g., wrong size, color doesn’t match photos).
We will respond within 1-2 business days with a return authorization number (RA#) and detailed instructions on how to ship the item back.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective stitching, damaged fabric upon arrival). In such cases, we will provide a prepaid return label.
We recommend using a trackable shipping service and keeping the tracking number, as we cannot be held responsible for lost or delayed returns.

Refunds & Exchanges:

Refunds: Once we receive the returned item and confirm it meets the eligibility criteria, we will process your refund within 3-5 business days. The refund will be issued to your original payment method, and you’ll receive a confirmation email once completed. Note that banks may take 5-7 additional business days to reflect the refund in your account.
Exchanges: If you’re exchanging for a different size, color, or style, we’ll ship the new item once we receive and approve your return. Exchanges are subject to stock availability; if the item is out of stock, we’ll offer a full refund instead.

We strive to make your shopping experience with us as smooth as possible. If you have any questions or need further assistance with returns or exchanges, feel free to reach out to our customer support team at any time!

Begin with the part of your sleep space that feels least comfortable. Explore one factor, try a small change, and build from there.

BLACK OUT: A darker space for rest.

Light can remain in the room long after the day is over. Start with your curtains, bedside lights and the fit of your sleep mask.

Dim the room before bed. Close curtains and turn bright screens away from the bed.
Check the fit. Choose a mask that feels comfortable and leaves your nose unobstructed.
Pair darkness with quiet. Explore noise-reducing essentials if sound also interrupts your comfort.

Explore BLACK OUT · Also explore QUIET

QUIET: Make room for quiet.

Create a quieter setting by noticing the everyday sounds around you. Choose noise-reducing essentials that feel comfortable for your routine.

Start with the source. Close a noisy window or move a device that makes unnecessary sound.
Choose a comfortable fit. Follow the earplug instructions and avoid forcing a tip into place.
Consider the whole room. Combine a quieter environment with less light and a gentle evening routine.

Explore QUIET · Also explore COOL

COOL: Find your comfortable temperature.

Build your bed in layers you can adjust. Think about room temperature, airflow and how your bedding feels against your skin.

Use adjustable layers. Choose layers you can easily add or remove through the night.
Notice the fabric feel. Texture and breathability matter as much as a cool first touch.
Start with the room. Adjust airflow and bedding to what feels comfortable for you.

Explore COOL · Also explore COMFORT

COMFORT: Your kind of softness and support.

Comfort is personal. Explore the feel, pillow height and support that work for the way you usually rest.

Notice your sleep position. Consider how you usually lie before choosing pillow height.
Check care instructions. Look for clear material and cleaning information before ordering.
Try one change at a time. It is easier to understand your preference when you change one detail.

Explore COMFORT · Also explore WIND DOWN

WIND DOWN: A gentler end to the day.

A familiar evening ritual can help mark the transition from a busy day to bedtime. Keep it simple, gentle and easy to repeat.

Lower the lights. Create a softer transition into the evening.
Choose a quiet activity. Spend a few minutes with a book or a journal.
Make the room ready. Set out your sleep essentials before you settle into bed.

Explore WIND DOWN · Also explore BLACK OUT