RETURN & EXCHANGE

At luminavenus, we want you to be completely satisfied with your Eye-Mask purchase. If for any reason you’re not happy with your order, we offer a 30-day no-hassle return and exchange policy.

Eligibility for Return & Exchange:

  • You can return or exchange items within 30 days from the date of delivery (not purchase, to account for shipping time).
  • The item must with all original tags, labels, and packaging intact (e.g., hygiene stickers on intimates or swimwear must remain unremoved).
  • Proof of purchase (order confirmation email or receipt) is required for all returns and exchanges.

How to Process a Return or Exchange:

  1. Contact our customer service team at luminavenus@outlook.com within 30 days of receiving your order.
  2. Include your order number, the item(s) you wish to return/exchange, and the reason (e.g., wrong size, color doesn’t match photos).
  3. We will respond within 1-2 business days with a return authorization number (RA#) and detailed instructions on how to ship the item back.

Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent, defective stitching, damaged fabric upon arrival). In such cases, we will provide a prepaid return label.
  • We recommend using a trackable shipping service and keeping the tracking number, as we cannot be held responsible for lost or delayed returns.

Refunds & Exchanges:

  • Refunds: Once we receive the returned item and confirm it meets the eligibility criteria, we will process your refund within 3-5 business days. The refund will be issued to your original payment method, and you’ll receive a confirmation email once completed. Note that banks may take 5-7 additional business days to reflect the refund in your account.
  • Exchanges: If you’re exchanging for a different size, color, or style, we’ll ship the new item once we receive and approve your return. Exchanges are subject to stock availability; if the item is out of stock, we’ll offer a full refund instead.

We strive to make your shopping experience with us as smooth as possible. If you have any questions or need further assistance with returns or exchanges, feel free to reach out to our customer support team at any time!

Welcome to Luminavenus, a world where art, craftsmanship, and fashion intertwine. We're more than just a clothing brand; we're a passionate and creative community dedicated to bringing unique personality and timeless elegance to your wardrobe. With a focus on the American market, we deeply understand that fashion is more than just trends; it's a form of self-expression.

At Luminavenus, our pursuit of quality is endless. Each garment is carefully designed and crafted, with experienced artisans pouring their heart and soul into every detail. From the selection of fabrics to every single stitch, we strive for perfection. We believe that true fashion lies in the details, and we're committed to making every detail exceptional, ensuring that each product is both beautiful and durable.

We deeply understand that fit is the soul of clothing. The Luminavenus tailoring team has in-depth knowledge of various body types, and our designs aim to highlight your strengths, making you feel confident and comfortable when wearing our clothes. We believe that clothing should coexist harmoniously with your body, showcasing your personal charm, rather than restricting your body.

Innovation is the driving force behind Luminavenus. We constantly explore new materials, technologies, and design concepts, striving to break through the boundaries of traditional fashion. Our design inspiration comes from classics, but also incorporates modern elements, creating clothing that is both stylish and practical, meeting the diverse needs of modern individuals.

Luminavenus is committed to sustainable development. We choose environmentally friendly materials, adopt sustainable production methods, and do our best to reduce our impact on the environment. We believe that fashion should not come at the expense of the environment, and we hope to contribute to the future of the planet through our efforts.

We sincerely invite you to join the Luminavenus family and explore the infinite possibilities of fashion with us. Here, you'll find unique clothing, find like-minded friends, and find a stage to express yourself. Luminavenus is not just a brand, but a lifestyle, a pursuit of beauty, and an expression of individuality.

Thank you for choosing Luminavenus. Let's illuminate your life with fashion!

Calix International Co.,Limited

Registration Number: 3152992

Flat 1512,15/F,Lucky Centre,NO.165-171 Wan Chai Road,Wan Chai,Hong Kong